Self-Exclusion Guide for Chatki Bet Users in Ethiopia

Chatki Bet self-exclusion is an account protection tool for adults who want to stop or limit access to betting services. It may be helpful if betting no longer feels enjoyable, controlled or affordable. You can request a temporary break or ask for a permanent restriction, depending on the options available under Chatki Bet policy.

This guide explains how to restrict a betting account, what may happen after a request is approved and where to find further support. Betting is for adults aged 18 and over only. Betting involves financial risk and should never be used as a way to solve money problems, repay debt or manage financial pressure.

What Is Self-Exclusion?

Self-exclusion means asking Chatki Bet to block or restrict your account so that you cannot continue normal betting activity during a selected period. It is a serious responsible gaming tool designed to create distance from betting when you feel you need it.

Self-exclusion is not the same as logging out, deleting an app or simply deciding to take a break from betting. Those actions can be reversed easily and may not prevent access to the account. It is also different from setting deposit limits, time limits or other betting account limits.

A Chatki Bet account restriction is stronger because it is intended to prevent normal access to betting features while the exclusion is active. The exact processing time and available exclusion periods should be confirmed by Chatki Bet support.

When Should You Consider Self-Exclusion?

There is no shame in using gambling control tools. A self-exclusion request may be worth considering if betting feels difficult to control or is affecting your finances, time or wellbeing.

• You are betting with money needed for rent, bills, transport or food.
• You are trying to win back losses by placing more bets.
• You feel pressure to hide betting activity from family or friends.
• You feel stress, guilt, anger or regret after betting.
• You have tried to stop but repeatedly return to betting.
• You are using borrowed money to place bets.
• You are betting during work, study or important family time.
• Betting no longer feels like entertainment.

If one or more of these points feels familiar, taking a break from betting or choosing self-exclusion can be a practical step to protect yourself.

Temporary vs Permanent Self-Exclusion

Temporary self-exclusion

Temporary self-exclusion restricts access to your account for a fixed period. It can be used as a short cooling-off break or a longer responsible gaming pause. Available periods may vary, so you should confirm the options with Chatki Bet support before submitting your request.

Permanent self-exclusion

Permanent self-exclusion is for users who want to close or block betting access indefinitely or permanently, subject to internal policy and applicable compliance requirements. A permanent self-exclusion may not be reversible. If future access is ever considered under Chatki Bet policy, it may require a strict review, identity checks and a cooling-off period.

How to Request Self-Exclusion

1. Log in to your Chatki Bet account if access is still available.
2. Open account settings, the responsible gaming area or the support section.
3. Select “Self-Exclusion” or “Account Restriction.” If you cannot see this option, contact support.
4. Choose the requested restriction type: temporary self-exclusion or permanent self-exclusion.
5. Review and confirm your request carefully.
6. Wait for confirmation from Chatki Bet before assuming the restriction is active.
7. Do not create another account or attempt to bypass the restriction.

If you cannot access your account, use the official channels on the Contact Us page. Tell support that you want to restrict betting account access and provide the account details you have available.

What Information May Be Needed?

To protect your account and process the request correctly, Chatki Bet support may ask for information such as:

• Your full name;
• Your registered phone number or email address;
• Your account ID, if available;
• Your date of birth or other identity confirmation;
• The requested exclusion period; and
• Confirmation that you understand the effect of the restriction.

Support may request identity confirmation to protect the account. Do not send sensitive documents unless Chatki Bet support asks you to do so through an official and secure process.

What Happens After Self-Exclusion Is Applied?

Once self-exclusion has been applied, you should not be able to place bets through the restricted account. Deposits should also be blocked while the restriction remains active.

• Normal betting access should be restricted for the selected exclusion period.
• Deposits should be prevented on the restricted account.
• Promotional offers and bonus messages should stop where technically and legally possible.
• Active bonuses may be cancelled in line with the Terms and Conditions.
• Any remaining eligible balance may be subject to withdrawal, verification and payment-method rules.
• Support may remain available for questions about account closure, balances, verification or documents.

Self-exclusion does not guarantee immediate withdrawals or access to every balance. Withdrawals depend on verification requirements, payment method rules and applicable terms. Chatki Bet should handle personal information in accordance with its Privacy Policy. For more information about safer play tools, visit Responsible Gaming.

Can Self-Exclusion Be Cancelled Early?

Self-exclusion is designed to protect the user, so early cancellation may not be available. This is intentional: a restriction should not be easy to remove in a moment of pressure or frustration.

If cancellation is permitted under Chatki Bet policy, it should involve support review, identity confirmation and potentially a cooling-off period. Do not assume that an account can be quickly reactivated. The exact rules should be confirmed by Chatki Bet support.

Account Access, Login and App Restrictions

During a self-exclusion period, normal betting features should be restricted across account access points. This may include the website, the Chatki Bet login area, the Chatki Bet app, betting pages, live betting, games and keno sections.

Self-exclusion is intended to restrict betting activity, including access to services such as sport betting, live betting, games and keno. Do not attempt to use another account, another person’s account or a different registration to avoid the restriction.

Other Responsible Gaming Tools

Self-exclusion is not the only option. If you do not need a full account block, other tools may help you manage betting activity. Depending on availability, these may include:

• Deposit limits;
• Loss limits;
• Session reminders and reality checks;
• Short time-outs;
• Marketing opt-out options; and
• Full account closure.

Read the Responsible Gaming page for current information about available tools. The Age Restriction Policy also explains the service’s adults-only requirement.

Legal and Regional Notes for Ethiopia

This page provides general information, not legal advice. The availability of betting services, account tools and account restrictions may depend on Ethiopian law, licensing status, regional access rules, operator policy and payment-channel limitations. Review the information on Legal Status in Ethiopia, License & Regulation, State / Regional Restrictions and the Disclaimer for further context.

Support and Urgent Help

If betting feels hard to control, stop using betting services and speak to someone you trust. You may also wish to contact a qualified support organisation or healthcare professional for guidance. Chatki Bet support can assist with account restriction requests, but it cannot replace professional or emergency support.

If you believe you may harm yourself or someone else, seek urgent local emergency help immediately.

Frequently Asked Questions

What is self-exclusion on Chatki Bet?

It is a request to block or restrict your Chatki Bet account so you cannot use normal betting features for a selected period or permanently, depending on the available policy options.

How do I request temporary self-exclusion?

Use the responsible gaming or account settings area if available, or contact Chatki Bet support through the official Contact Us page. Ask for a temporary self-exclusion and confirm the period you want.

Can I permanently block my Chatki Bet account?

You can request permanent self-exclusion or account closure. Whether it is available and how it is processed depends on Chatki Bet policy and applicable requirements.

Can I cancel self-exclusion early?

Early cancellation may not be available. If policy allows a review, it may require identity confirmation, support approval and a cooling-off period.

What happens to my balance after self-exclusion?

Any eligible balance may be handled under verification, payment method and account rules. Self-exclusion does not guarantee immediate withdrawal.

Will I still receive bonus offers?

Promotional and bonus messages should stop where technically and legally possible. Active bonuses may be cancelled under the Terms and Conditions.

Who can I contact if I need help?

Contact Chatki Bet through the official Contact Us page for account restriction support. If you need personal or urgent help, speak to someone you trust, a qualified support organisation or local emergency services where appropriate.