Chatki Bet Privacy Policy

Who We Are

Chatki Bet provides online betting and gaming services for eligible adult users in Ethiopia, subject to availability, the operator’s terms, applicable Ethiopian laws and regulations, licensing conditions, and regional restrictions. Operator identification and current service information should be reviewed on About Us. Users should also verify the current licensing and regulatory status through License & Regulation and, where appropriate, the latest information from the competent authority.

Information We Collect

“Personal data” means information that identifies you or can reasonably be connected with you. Depending on how you use Chatki Bet, we may collect:

• Account data: name, phone number, email address, date of birth, username, account preferences, and password-related security information. Passwords should be stored using protective technical methods rather than as readable text.
• Identity and verification data: identification documents, age and identity checks, KYC information, customer due diligence records, and fraud-prevention results.
• Transaction data: deposits, withdrawals, payment method references, payment authorization status, account balance history, bonus activity, transaction limits, and records of transactions.
• Betting and gaming data: selections, stakes, odds, results, winnings, live betting activity, Keno entries, game sessions, and related account events.
• Technical data: IP address, device type, browser, operating system, app version, login time, cookies, security events, and log files.
• Communications: support messages, complaints, emails, calls, and chat records handled through an authorized service channel.
• Responsible gaming data: deposit or play limits, self-exclusion requests, risk indicators, interventions, and account restrictions.

Chatki Bet should collect only information reasonably needed for lawful, operational, security, payment, consumer protection, and regulatory purposes. Users should not send unnecessary sensitive information through chat, email, or unofficial communication channels.

How We Use Personal Data

Chatki Bet personal data may be processed to create and manage accounts; confirm identity, age, and eligibility requirements; provide secure login; process deposits and withdrawals; settle bets and winnings; administer bonuses; and respond to support requests.

Account-holder information and activity may also be used to detect multiple accounts, payment abuse, bonus abuse, unauthorized access, fraud, money laundering risks, or suspicious betting patterns. For example, account, identity, and transaction records may be compared when reviewing a withdrawal request. Processing times may be affected where identity verification or payment checks are required.

We may use aggregated or relevant usage information to improve navigation, mobile access, app performance, games, security, and complaint handling. Important service messages may concern account access, transactions, changes to terms, or responsible betting measures. Marketing is sent only where permitted, and available unsubscribe or opt-out controls will be provided. Certain information may also be processed for legal, tax, accounting, anti-money-laundering, licensing, audit, and regulatory obligations.

Lawful Reasons for Processing

Depending on the circumstances and applicable legal framework, processing may be necessary to provide requested services or perform the account agreement, meet a legal or regulatory obligation, protect users and the platform, prevent fraud, establish or resolve claims, or pursue legitimate operational and security interests. Where consent is required—for example, for certain marketing or optional technologies—we will rely on consent and provide a way to withdraw it.

The precise legal basis must reflect the operator’s verified status, activities, and applicable Ethiopian laws and regulations. It should be confirmed through compliance review rather than assumed from this general explanation.

Cookies and Similar Technologies

Cookies are small files stored on a browser or device. Chatki Bet may use cookies and similar technologies to keep users signed in, protect accounts, remember preferences, analyse traffic, troubleshoot performance, and measure marketing where allowed. Some cookies are necessary for login and security; optional cookies may depend on user choice. Details and available controls are explained in the Cookie Policy.

Data Sharing

Chatki Bet does not sell personal data as a product. Information may be disclosed when necessary to trusted payment processors, identity verification and KYC providers, hosting or cloud providers, analytics and security services, customer support tools, auditors, professional advisers, and other suppliers supporting the service.

Information may also be provided to a regulator, competent authority, law enforcement body, or court where legally required. Third-party access should be limited to the relevant purpose and governed by confidentiality, security, data protection, and compliance requirements.

International Data Transfers

Some technology or support providers may process information outside Ethiopia. Where this occurs, transfers should follow applicable legal requirements and use suitable contractual, technical, or organisational safeguards. The location of a provider must not reduce the obligation to handle Chatki Bet player information securely.

Storage and Retention

Information is retained only for as long as reasonably necessary for account operation, transaction records, financial reporting, dispute resolution, fraud prevention, responsible gaming records, security investigations, and legal or regulatory duties. Retention periods may differ by record type. Closing an account does not always permit immediate deletion where records must be kept for compliance, payment, accounting, or legal purposes. When information is no longer required, it should be securely deleted or anonymised.

Chatki Bet Account Security

We use reasonable technical and organisational measures to protect personal data. These may include encryption where appropriate, access controls, secure login systems, monitoring, backups, fraud detection, staff confidentiality obligations, and incident-response procedures. No internet service can promise absolute security.

Use only the official domain or authorised app source, inspect the address before entering credentials, and access the Chatki Bet login directly. Keep your password and verification codes private, avoid shared devices where possible, log out after use, and contact support promptly if you notice an unfamiliar login, bet, deposit, or withdrawal.

Your Privacy Rights

Subject to applicable data protection laws, you may have the right to request access to your data, correct inaccurate details, ask for deletion or restriction, object to certain processing, withdraw consent, or request information about how your data is used and shared. Identity verification may be required before a request is completed to prevent disclosure to an unauthorised person.

Some requests may be limited where Chatki Bet must retain information for legal, financial, security, responsible gaming, or regulatory reasons. Submit a clear request through Contact Us, identify the account concerned, and use an official communication channel. Do not include a password or full payment credential.

Age Restrictions and Children’s Data

Chatki Bet services are intended only for users who meet the applicable adult age and other eligibility requirements. We do not knowingly provide betting services to underage users. Age checks and identity verification may be required. A parent, guardian, or user who believes an underage person submitted data should contact support so the matter can be reviewed. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Chatki Bet may process account activity, spending patterns, limits, self-exclusion instructions, risk indicators, and support interactions to apply responsible betting measures and platform rules. This may lead to warnings, deposit limits, temporary restrictions, verification requests, or account closure where appropriate. Further information is available under Responsible Gaming.

Terms, Bonuses, and Payments

This Privacy Policy works together with the Terms and Conditions, bonus rules, payment procedures, verification requirements, and anti-fraud controls. Before registering or making a payment, users should compare objective details such as eligibility, required verification steps, disclosed fees, transaction limits, withdrawal procedure, expected processing time, mobile availability, and complaint-handling channels.

1. Step 1: Confirm the official domain, operator identification, age restriction, regulatory information, and account terms.
2. Step 2: Prepare accurate account and KYC details, and review what documents may be required before a withdrawal.
3. Step 3: Check bonus conditions, payment limits, fees, and support channels before authorising a deposit or placing a bet.
4. Step 4: Keep a record of transactions and report any account discrepancy through the official support channel.

Within an expert privacy review, the most important indicators are transparency of terms, secure handling of personal data, clear payment checks, accessible privacy controls, and a defined complaint-handling procedure—not promotional claims.

Updates to This Policy

Chatki Bet may update this Privacy Policy when services, technologies, security practices, legal requirements, or processing activities change. Material changes should be communicated through an appropriate service channel. Users should review the current version periodically, particularly before registering, submitting verification documents, depositing, or requesting a withdrawal.