Problem Gambling Help | Chatki Bet

If betting is causing stress, money problems, conflict, or feels difficult to control, it is important to stop and ask for help. You are not alone. Gambling should be entertainment only, never a source of income, a solution to debt, or a guaranteed way to make money.

What Is Problem Gambling?

Problem gambling happens when betting starts to harm your finances, emotions, work, studies, family life, relationships, or daily responsibilities. It is not only about the amount of money lost. A person may have a gambling problem when they feel unable to stop, keep chasing losses, hide their activity, or continue betting despite negative consequences.

Anyone can experience gambling-related harm. Recognising it early can help you take practical steps before the situation becomes more serious.

Warning Signs of Problem Gambling

Consider taking a break and seeking support if one or more of the following situations apply to you:

You bet more money than you planned.
You increase deposits after losing.
You keep betting to try to win back lost money.
You hide betting activity from family members or friends.
You borrow money, sell belongings, or ask others for money to gamble.
You use money needed for rent, food, school, transport, bills, or family needs.
You feel anxious, angry, restless, or upset when you cannot bet.
You gamble during work, study, family time, or other important commitments.
You ignore responsibilities because of betting.
You think about betting constantly or plan your day around it.
You open another account after a restriction has been applied.
You have decided to stop but find yourself betting again.

These signs are not a diagnosis. They are reasons to pause, protect yourself, and consider speaking with someone you trust or a qualified support professional.

What to Do If Betting Feels Out of Control

Stop betting immediately. Do not place another bet because you feel pressure to recover money.
Do not deposit more money to recover losses. Chasing losses can increase financial harm.
Log out of your account. Put distance between yourself and betting activity.
Speak to someone you trust. A family member, friend, community leader, health professional, or counsellor may help you make a clear plan.
Contact Chatki Bet support. Ask what account restriction options are currently available.
Consider account controls. Depending on availability, these may include deposit limits, cooling-off periods, time-outs, self-exclusion, or account closure.
Seek professional or community-based support. Do this if gambling is affecting your finances, mental wellbeing, work, education, or relationships.
Get urgent help in a crisis. If you feel at immediate risk, or there is danger to you or someone else, contact local emergency services, a trusted medical facility, or a trusted person immediately.

Tools Available on Chatki Bet

Account safety tools can help you reduce access to betting, but they do not replace personal, financial, or professional support. Contact support to ask what account restriction options are currently available for your account.

Available options may include deposit limits, session reminders, temporary cooling-off periods, self-exclusion, account closure requests, and review by the support team. Where self-exclusion applies, promotional messages may also be blocked. Age verification and identity checks may be required to protect users and process account changes.

For more general information, visit Responsible Gaming. Account access, verification, restrictions, and user responsibilities may also be governed by the Terms and Conditions.

How to Ask Chatki Bet for Help

You can contact the support team through the Contact Us page. Clearly explain that betting is becoming difficult to control and that you want a restriction applied. You may request account limits, a temporary restriction, or a permanent restriction where available.

Support may need to verify your identity before making account changes. Some restrictions may not be reversible immediately or may have specific conditions. Do not create another account to avoid a limit, time-out, self-exclusion, or closure.

Example message

Hello, I want to restrict my Chatki Bet account because my betting is becoming difficult to control. Please help me apply the strongest available limit or self-exclusion option.

Where to Get Additional Help in Ethiopia

If gambling is affecting your daily life, consider contacting a licensed health professional, mental health support service, trusted medical facility, or community-based support provider. Talking to a trusted family member or friend can also be an important first step.

For legal or regulatory information, use official sources and review the website’s Legal Status in Ethiopia and License & Regulation pages. In an urgent situation, seek immediate help from local emergency or health services.

Advice for Family and Friends

If you are worried about someone’s betting, try to start a calm and private conversation. Focus on what you have noticed and how it is affecting them, rather than blaming or arguing. Encourage them to stop betting and seek support.

Do not lend money for gambling or repay gambling debts without considering the wider situation.
Suggest account limits, a cooling-off period, self-exclusion, or account closure where available.
Protect shared finances, important documents, and money needed for essential expenses.
Seek professional advice if there is debt, severe distress, threats, or harm within the family.
Contact support only where account ownership and privacy rules allow it.

Gambling and Minors

Chatki Bet is not for minors. Anyone below the legal age must not register, deposit, or place bets. If a parent or guardian believes that a minor has accessed the platform, they should contact support immediately through Contact Us.

Read the Age Restriction Policy for age eligibility and related requirements.

Financial Safety

Protect essential money and do not treat gambling as a financial plan. You should never borrow money to bet, use salary or money intended for rent, food, school, transport, bills, or family needs, or gamble when you are angry, stressed, drunk, or under pressure.

Do not chase losses. Odds can change, bets can lose, and no prediction, tip, system, promotion, or strategy guarantees profit. Bonuses do not remove risk or guarantee value. Read the Disclaimer for important information about risk.

Frequently Asked Questions

What are the first signs of problem gambling?

Common signs include betting more than planned, chasing losses, hiding betting, using essential money, thinking about gambling constantly, and feeling unable to stop.

Can I ask Chatki Bet to limit my account?

Yes. Contact Chatki Bet support and ask what restriction options are currently available for your account.

Can I close or restrict my account permanently?

You can request a permanent restriction or account closure. Availability, verification requirements, and reversal conditions should be confirmed with support.

Should I keep betting to recover losses?

No. Do not deposit or bet more money to recover losses. Stop betting and seek support instead.

What should I do if I used money meant for bills?

Stop betting, protect remaining funds, speak to someone you trust, and seek practical financial or professional support as soon as possible.

Can family members contact Chatki Bet?

They may contact support with concerns, but account information and changes are subject to account ownership, verification, and privacy rules.

Is gambling allowed for minors in Ethiopia?

No. Minors must not register, deposit, or place bets. See the Age Restriction Policy.